Transport your kit and temperature sensitive insulin between 15-25°C for up to 6-8 hours*
*The temperature time frame is affected by external factors such as the ambient temperature; ambient humidity; how many times the bag is opened etc. As such the responsibility for ensuring the medicine is kept safely cool is solely that of the user and Diabetes UK cannot be held responsible or liable for this.
Equipment (such as the insulin pen and the blood glucose meter etc) shown in photos are for illustrative purposes only.
Freeze the cold pack for at least 12-14 hours by lying it flat on a domestic freezer shelf before using.
Be careful when handling the cold pack, especially when it's frozen, as the plastic becomes brittle when frozen and can split if bumped against something hard or dropped. You may only realise the damage once the cold pack has thawed and gel has escaped into the pouch.
Use the cold pack for 1 year before changing it for a new one.
Keep the Commute closed unless you need to access your insulin - don't open it unnecessarily as the cold escapes when you do, and this can shorten the temperature time frame.
Never place your insulin in direct contact with the frozen cold pack.
Please accept our apologies but we are not able to guarantee next day or tracked delivery service so we have taken the decision to remove these until the courier and postal companies can support these delivery options. Our standard delivery service is normally 3 -5 working days but in the current climate could take a bit longer.
- Free delivery on a wide selection of leaflets and guides
- Free UK delivery on orders over £50
- Standard delivery - £3.50
Some products may be sent out direct from the supplier or another fulfilment house. They will be delivered under separate cover and despatched within 3-5 working days. These items may also take longer to arrive. We are sorry but we are unable to offer tracked delivery or next day delivery on these products.
We are sorry our onlineshop does not take orders for international delivery. Subject to certain restrictions, we can deliver products within the EU. To discuss EU delivery please call +44 (0)1904 404844. However you should note that there are restrictions on some products for certain delivery destinations and it is your responsibility to check whether it is permitted to import the products prior to placing your order.
To see full delivery details please click here.