Please accept our apologies but we are not able to guarantee next day or tracked delivery service so we have taken the decision to remove these until the courier and postal companies can support these delivery options. Our standard delivery service is normally 3 -5 working days but in the current climate could take a bit longer.
Some products may be sent out direct from the supplier or another fulfilment house. They will be delivered under separate cover and despatched within 3-5 working days. In the current climate these items may also take longer to arrive. We are sorry but we are unable to offer tracked delivery or next day delivery on these products.
We are sorry but due to financial constraints placed on the cost of overseas delivery unfortunately we don’t currently offer this service.
You can order immediately and check stock availability by calling on 0800 585 088.
Opening hours: Monday - Saturday 8am - 8pm and Sunday - 9am - 6pm.
Cheques should be made payable to Diabetes UK Services Ltd and sent with an order form or letter to:
PO Box 621
Orders will be fulfilled on receipt of payment only.
We will endeavour to deliver your order within seven working days, but please allow up to 30 days for delivery.
The number of items that can be ordered on the shop is limited. For bulk orders you can call 0800 585 088 or email email@example.com for details and price.
Any profit from from the shop goes to Diabetes UK Services Ltd, which covenants all its taxable income to Diabetes UK.
To cancel your order please email firstname.lastname@example.org or telephone 0800 585 088.
We appreciate your custom and will endeavour to deal with any situations regarding dissatisfaction with our service and products as quickly as possible.
To allow us to deal with your query quickly and effectively please keep all acknowledgement emails and quote your order number in all correspondence.
You have the right to cancel your order within 14 days of receipt of the goods.
Orders cancelled within 14 days of being placed will be refunded in full on receipt of any returned goods (if applicable). Postage costs will not be refunded.
Goods received must be returned unused and in their original packaging to:
Freepost Plus RTTR-ZRJH-SKSA
Faulty goods will be refunded in full, including postage costs.
Any query with regard to refunds can be addressed to our Distribution department at the freepost address above. We appreciate your feedback and value your custom.
Diabetes UK is willing to exchange any clothing in their original packing which are found to be ill-fitting or the wrong size.
We ask that they are returned unworn to the address above with a note detailing the size you would like in exchange and the delivery name and address to send it to. The customer will be liable for any postage costs incurred in returning the goods for exchange or refund, unless the goods are faulty.
Diabetes UK returns policy on medical products
In the case of faulty medical products we do not require these to be returned to us. Instead you can supply us with an image of the product by emailing email@example.com and we will arrange a refund or replacement for you.
All other general enquiries should be sent to:
Wells Lawrence House
126 Backchurch Lane
or telephone 0345 123 2399*
*calls may be recorded for training and quality purposes