Back to main site

Call us on 0800 585 088Live chat

Your basket
0 items - £0.00

Checkout
Make a Donation

Search

Delivery and Returns

Postage and overseas orders

Postage rates:

  • Orders between £0.01 - £0.99 postage is £1.50
  • Orders between £1 - £10 postage is £3
  • Orders from £10.01 postage is £5.45

Some free items will incur a postage cost of £1.50 this will be clearly marked on the product.

Some products may be delivered under separate cover as they are sent direct from the supplier or another fulfilment house. These will be despatched within 3-5 working days.

For bulk orders and overseas orders or if you require a postage quote please email shop@diabetes.org.uk

Ordering by phone or mail order

You can order immediately and check stock availability by calling on 0800 585 088.

Alternatively, cheques should be made payable to Diabetes UK Services Ltd and sent with an order form or letter to:

Diabetes UK
PO Box 621
York House
Wetherby Road
Long Marston
York
YO26 7NH

Orders will be fulfilled on receipt of payment only. All other enquiries should be sent to:
Diabetes UK
Wells Lawrence House
126 Backchurch Lane
London E1 1FH

or telephone 0345 123 2399*

*calls  may be recorded for training and quality purposes

Delivery

We will endeavour to deliver your order within seven - 10 working days, but please allow up to 28 days for delivery.

General orders

The number of items that can be ordered on the shop is limited. For bulk orders please email shop@diabetes.org.uk

Local groups

Diabetes UK local group officials receive a 25 per cent discount on a selection of books. To qualify for this discount you are required to register and to select which local group you are representing when ordering your goods.

Professional members

Diabetes UK professional members are entitled to a discount of 25 per cent discount on a selection of books. To qualify for this discount you are required to register and to supply your membership number. The number of items that can be ordered on the shop is limited. For bulk orders you can call 0800 585 088 or email diabetesuk@mosaic-fs.co.uk for details and price. Please make sure you quote your membership number.
Any profit from this shop or our mail order catalogue goes to Diabetes UK Services Ltd, which covenants all its taxable income to Diabetes UK.

Cancellations

To cancel your order please email shop@diabetes.org.uk or telephone 0800 585 088.

Refund policy

We appreciate your custom and will endeavour to deal with any situations regarding dissatisfaction with our service and products as quickly as possible.

To allow us to deal with your query quickly and effectively please keep all acknowledgement emails and quote your order number in all correspondence.
You have the right to cancel your order within 14 days of receipt of the goods.
Orders cancelled within 14 days of being placed will be refunded in full on receipt of any returned goods (if applicable). Postage costs will not be refunded.

Goods received must be returned unused and in their original packaging to:

Freepost Plus RTTR-ZRJH-SKSA
Diabetes UK
York House
Wetherby Road
Long Marston
York
YO26 7NH

Faulty goods will be refunded in full, including postage costs.
Any query with regard to refunds can be addressed to our Distribution department at the freepost address above.  We appreciate your feedback and value your custom.

Diabetes UK returns policy on clothing

Diabetes UK is willing to exchange any clothing in their original packing which are found to be ill-fitting or the wrong size.

We ask that they are returned unworn to the address above with a note detailing the size you would like in exchange and the delivery name and address to send it to.
The customer will be liable for any postage costs incurred in returning the goods for exchange or refund, unless the goods are faulty.

Diabetes UK is the operating name of The British Diabetic Association. Company limited by guarantee.
Registered in England (no. 339181).
Registered office: Wells Lawrence House, 126 Backchurch Lane, London, E1 1FH.
A charity registered in England and Wales (no. 215199) and in Scotland (no. SC039136).

PayPal Acceptance JCB Accepted Mastercard Accepted Mastercard Debit Accepted VISA Accepted VISA Debit Accepted VISA Electron Accepted
×

Please tell us what you think about our shop.

Send Feedback