Delivery and Returns
Postage and overseas orders
- Orders between £0.01 - £0.99 postage is £1.50
- Orders between £1 - £10 postage is £3
- Orders from £10.01 postage is £5.45
Some free items will incur a postage cost of £1.50 this will be clearly marked on the product.
Some products may be delivered under separate cover as they are sent direct from the supplier or another fulfilment house. These will be despatched within 3-5 working days.
For bulk orders and overseas orders or if you require a postage quote please email firstname.lastname@example.org
Ordering by phone or mail order
You can order immediately and check stock availability by calling on 0800 585 088.
Alternatively, cheques should be made payable to Diabetes UK Services Ltd and sent with an order form or letter to:
PO Box 621
Orders will be fulfilled on receipt of payment only. All other enquiries should be sent to:
Wells Lawrence House
126 Backchurch Lane
London E1 1FH
or telephone 0345 123 2399*
*calls may be recorded for training and quality purposes
We will endeavour to deliver your order within seven working days, but please allow up to 30 days for delivery.
The number of items that can be ordered on the shop is limited. For bulk orders please email email@example.com
Diabetes UK local group officials receive a 25 per cent discount on a selection of books. To qualify for this discount you are required to register and to select which local group you are representing when ordering your goods.
Diabetes UK professional members are entitled to a discount of 25 per cent discount on a selection of books. To qualify for this discount you are required to register and to supply your membership number. The number of items that can be ordered on the shop is limited. For bulk orders you can call 0800 585 088 or email firstname.lastname@example.org for details and price. Please make sure you quote your membership number.
Any profit from this shop or our mail order catalogue goes to Diabetes UK Services Ltd, which covenants all its taxable income to Diabetes UK.
To cancel your order please email email@example.com or telephone 0800 585 088.
We appreciate your custom and will endeavour to deal with any situations regarding dissatisfaction with our service and products as quickly as possible.
To allow us to deal with your query quickly and effectively please keep all acknowledgement emails and quote your order number in all correspondence.
You have the right to cancel your order within 14 days of receipt of the goods.
Orders cancelled within 14 days of being placed will be refunded in full on receipt of any returned goods (if applicable). Postage costs will not be refunded.
Goods received must be returned unused and in their original packaging to:
Freepost Plus RTTR-ZRJH-SKSA
Faulty goods will be refunded in full, including postage costs.
Any query with regard to refunds can be addressed to our Distribution department at the freepost address above. We appreciate your feedback and value your custom.
Diabetes UK returns policy on clothing
Diabetes UK is willing to exchange any clothing in their original packing which are found to be ill-fitting or the wrong size.
We ask that they are returned unworn to the address above with a note detailing the size you would like in exchange and the delivery name and address to send it to.
The customer will be liable for any postage costs incurred in returning the goods for exchange or refund, unless the goods are faulty.